Returns & Refunds

We want you to feel completely comfortable ordering from Laced by Cora. If something isn’t right, please get in touch with us as soon as possible and we’ll help you with the next steps.

Changed your mind?

For eligible online purchases, you may notify us that you wish to cancel and return your order within 14 days of receiving it. Once you have notified us, your return must be sent back within the following 14 days.

Items must be returned in their original condition with any packaging, tags, seals and hygiene protection intact.

Hair & hygiene

For hygiene and health-protection reasons, certain sealed products may not be eligible for a change-of-mind return once their hygiene seal or protective packaging has been opened or removed.

Please inspect your order carefully before opening or removing any hygiene protection if you are considering a return.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order details and photographs where appropriate.

We’ll review the issue and arrange the appropriate resolution, which may include a replacement or refund. Nothing in this policy affects your statutory consumer rights.

Returning an item

Please contact us before sending a return so we can provide the correct return instructions. Unless the item is faulty, damaged, incorrect, or we agree otherwise, you may be responsible for the direct cost of returning it.

Refunds

Once an eligible return has been received and checked, we’ll process the applicable refund to your original payment method. Please allow additional time for your bank or payment provider to make the funds available.

Where required by law, eligible standard delivery charges will also be refunded.

Need help?

If you’re unsure whether your order is eligible for a return, contact us before sending anything back. We’ll be happy to guide you through it.