Order Changes & Cancellations

We begin preparing orders promptly, so please check your order details carefully before completing your purchase.

Changing your order

If you need to change your delivery details, product, length or another part of your order, please contact us within 30 minutes of placing it.

We’ll do our best to make the requested change before processing begins. After this window, we cannot guarantee that an order can be amended.

Cancelling before processing

If you would like us to stop an order before it is processed, please contact us within 30 minutes of placing your order. If we are able to stop it in time, we’ll confirm the cancellation with you.

Your cancellation rights

Our 30-minute order-change window does not affect any cancellation or return rights you may have under applicable consumer law.

For eligible online purchases, you may have the right to cancel your purchase within 14 days after receiving your order, subject to applicable exceptions. Please see our Returns & Refunds Policy for information about eligibility and returning an item.

Already dispatched?

Once an order has been dispatched, we cannot change its delivery details or contents. If you no longer want an eligible item, please follow the return process once you receive it.

Need to make a change?

Contact us as soon as possible with your order number and the change you would like to make. The sooner we hear from you, the better chance we have of helping before your order moves into processing.